Processing Time:

All orders are processed and shipped within 3 to 5 business days.

Shipping Overages: If there are any overages in shipping costs, we will refund the difference to you at time of shipping.

Returns and Refunds:

Due to the nature of our products, all sales are final. We do not accept returns.

Damaged Items:

If your order arrives damaged, please contact us immediately to discuss a replacement. You may need to provide photos as proof of damage.

Contact Us

If you have any questions or concerns regarding your order, please reach out to us via the contact form on our website or email us at ivymoonbc@gmail.com